Can I Scream????

UGH!! Can I SCREAM!!! I had the worst pictures ever of Anna taken a few weeks ago and I was assured that they would print fine, BUT they printed horribly! They are all blurry and out of focus and the new one that FINALLY came in is so dark you can't see her!! I am so not happy with this company. I am in the process of asking for a refund, since I obviously will have to go some where else and do them again. What happened to good old fashioned customer service!!! I had to call another stores location to get in contact with a regional manager. I am very upset and sad to know that we will have to do this again. You can only get the initial pictures once. Taking them again somewhere else is almost pointless. UGH!!! So upset and frustrated!!! Her pose and smile were so cute too. Sigh!!.......